Belotti Service constantly works to reduce resolution times and increase flexibility in problem-solving, to protect the productivity of each company. A team of technicians, specialized and qualified, works to support customers in a timely manner to provide technical advice and solutions that help prevent and resolve downtimes.
Belotti ensures international coverage of the service through:
- Free Hotline Support: telephone or email support that allows customers to have a direct interface with Belotti Service and to obtain a solution in case of operational problems (tel. +39 035 4934403 – firstname.lastname@example.org);
- Remote Support: remote assistance through the use of connection systems (eg Teamviewer). A Belotti technician can connect directly to the machining center to identify errors and put the machine back into operation as soon as possible. This type of support is even more efficient if the Belotti MyB IoT Suite is installed on the CNC center. Indeed, the system constantly monitors the operation of the machines and, in the event of anomalies, allows the customer to get in touch and in direct connection with a Belotti Service technician;Download Teamviewer for remote assistance: www.get.teamviewer.com
- Field Service: outreaches. A dedicated team of technicians on the field is ready to intervene, if necessary, at the customer’s premises to better manage machine downtime and restart, or to carry out ordinary and extraordinary maintenance activities.
Belotti Express is the additional service that guarantees Belotti technician availability within 36 hours from the receipt of the official request of intervention (travel time not included).
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